Thank you for shopping with Equipped Empire. Please read our policy carefully before making a purchase.

ALL SALES ARE FINAL

We generally do not accept returns or exchanges. Once an order has been placed and processed, it cannot be cancelled, returned, or exchanged.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To submit a claim, please email:
support@equippedempire.com

Include the following information:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

After review, we may offer (at our discretion):

• A replacement item (if available), or
• Store credit or refund if applicable

NON-RETURNABLE SITUATIONS

We do not accept returns for:

• Change of mind
• Incorrect size or color selected by the customer
• Items that have been used, worn, or altered
• Sale or discounted items

SHIPPING COSTS

Shipping fees are non-refundable unless the issue was caused by our error.

If you have any questions, please contact us at:
support@equippedempire.com